Client Overview
- Client: Tesco
- Industry: Food & Home Delivery
- Fleet: 5,500+ vehicles
Tesco Dotcom, the online delivery service for Tesco, operates over 5,500 vans across the UK—delivering to more than 150,000 customers every day.
During the Covid-19 pandemic, weekly deliveries surged past one million, highlighting the critical importance of fleet readiness and operational efficiency.
The Requirement
Tesco needed replacement keys for 50 Maxus delivery vans in their fleet. Ensuring these vehicles remained fully operational was essential to meet their delivery commitments.
The Challenge
Removing 50 vans from the road for key replacement presented serious logistical challenges:
- Potential delivery delays or unfulfilled orders
- Increased risk of VOR (Vehicle Off Road) due to missing or lost keys
- Unplanned downtime affecting customer satisfaction
Our Solution: Overnight Key Replacement Without Disruption
The Car Key People worked in partnership with the Tesco Dotcom team to deliver a tailored, out-of-hours service plan.
How it worked:
- Tesco vans return to depot between 8:00 PM and 11:00 PM
- Our mobile technicians completed key replacements overnight
- No interruption to next-day deliveries
The Results
Mobile Service for Maximum Efficiency
Our fully mobile operation is built for fleet-scale service.
Unlike main dealers, we eliminate the need for individual bookings and long wait times.
Key benefits:
- One-time booking for 50+ vehicles
- On-site service at Tesco locations
- High stock levels ensure immediate key availability
Outcome:
A fast, efficient, and scalable solution that saves both time and operational cost.
Need a Scalable Key Solution for Your Fleet?
Whether you manage a regional fleet or operate nationwide of 5 or 5,000 vehicles, The Car Key People deliver expert key replacement services that keep your fleet on the road and your business running smoothly.
0208 226 3787
Our office opening hours 8am-8pm
