Mark founded The Car Key People in 2017 after recognising that corporate fleet clients were underserved by traditional channels for key replacement.

He began his career as an auto locksmith in 2007, following five years as a business development account manager in the media and tech sectors. Over the decade leading up to the launch of The Car Key People, Mark built a highly regarded service providing replacement car keys to customers across London.

With 10 years of hands-on industry experience and a natural passion for business development, Mark was uniquely positioned to create a nationwide service tailored to the specific needs of corporate fleet clients—a long-overdue solution in the vehicle key replacement market.

Racheal plays a pivotal role at The Car Key People, overseeing both financial operations and human resources. With a keen eye for detail and a passion for people, she ensures the company runs smoothly behind the scenes—from managing budgets and payroll to supporting team development and culture.

Her background spans finance and team leadership roles across fast-paced service environments, giving her the experience and perspective to balance the numbers with the needs of a growing workforce.

Racheal’s calm efficiency, integrity, and commitment to excellence have made her an essential part of the leadership team, supporting the business as it continues to scale nationwide.

Suzi is the operational heartbeat of The Car Key People, managing client bookings and ensuring the right technician is dispatched for every job. As Technical Administrator, she plays a crucial role in coordinating the day-to-day delivery of our services—balancing technician schedules, client requirements, and real-time logistics with precision and care.

With a strong background in customer service and scheduling, Suzi brings clarity and control to a fast-moving environment. Her ability to manage complex diaries and provide clear communication ensures that both clients and technicians stay informed and aligned.

Suzi’s organisational strength, problem-solving mindset, and approachable style make her a vital link between our team and our customers.

Jenny plays a key role in the smooth coordination of our daily operations, working closely with technicians and clients to ensure every booking is managed efficiently. As a Technical Coordinator, she helps oversee technician scheduling, supports client queries, and ensures service delivery remains seamless and on time.

Bringing valuable experience in administrative coordination and customer service, Jenny has quickly become a reliable and organised presence in our fast-paced environment. As the newest member of our growing team, she brings a fresh perspective and a calm, solution-focused approach that keeps operations running smoothly.

Samantha supports the financial operations of The Car Key People as our dedicated Accounts Administrator. She is responsible for loading and submitting supplier and client invoices, ensuring accuracy and timeliness across all billing activities.

Sam works confidently across key platforms such as 1link and R2C, handling invoice submissions and responding to client queries with clarity and efficiency. Her attention to detail and commitment to smooth financial processing make her an invaluable part of the accounts team.

With a methodical approach and a helpful, can-do attitude, Sam plays a vital behind-the-scenes role in keeping our finance function running seamlessly.