Main dealers – How we can help
Let us help you better serve your customers and maintain your reputation
The problems dealerships face with vehicle keys
With the ever increasing focus on customer experience it is more important than ever to ensure your dealership is delivering on all aspects, from the initial enquiry, right through to handover.
At busy dealerships with so many cars going in and out, it’s inevitable that keys will become lost or damaged. More often than not a lost key is only identified on the day of handover, by which time it is too late to postpone the customer, resulting in disappointment and a potential loss of sale.
Arranging a replacement key internally through your dealership parts department and workshop is a lengthy process that can take days, if not weeks to complete.
Problems also arise post sale. Unfortunately a key can fail on the customer just days after collecting the car, again resulting in disappointment and lack of trust.
When purchasing a used vehicle customers often have concerns relating to vehicle security and the possibility of the vehicle being stolen using a retained key.
Call us today:
0208 226 3787
Main dealers – How we can help
Providing solutions to your car key problems with unrivalled support
The Car Key People solution
Partnering with The Car Key People means a lost key need not delay or prevent a sale. Having The Car Key People at hand ensures your dealership no longer has to rely on local locksmiths that frequently don’t show up, or do not have the required tools to complete the job.
Our team of 40+ mobile technicians cover the whole of the country, enabling someone to be out with you on the same day as your call. All technicians are trained to the highest level and work with dealer level diagnostic tools that allow advanced key programming to be completed onsite, or at your customers address.
Post sale support
If a key fails whilst the customer is still within their warranty period it is essential to manage the process smoothly with minimum disruption to the customer.
Asking the customer to bring the vehicle back to the workshop causes an inconvenience and results in a bad overall customer experience. The Car Key People can attend the customers home address or their place of work, saving them on having to bring the vehicle into you.
In addition to replacing broken and lost keys we will also erase any keys not present with the vehicle. This enhances the vehicle’s security and provides your customers with reassurance and peace of mind that no one else holds a key to their new car.
Why main dealers choose The Car Key People
Small enough to care, big enough to deliver
When you book The Car Key People you are dealing with knowledgeable experts, not a call centre. Our bookings office is managed by a small team of highly trained admins, with practical auto locksmith field experience. This means we are large enough to deliver a comprehensive range of services, but small enough to maintain a personal and caring approach. Here are a few other reasons why main dealerships use us:
When you book The Car Key People you are dealing with knowledgeable experts, not a call centre. Our bookings office is managed by a small team of highly trained admins, with practical auto locksmith field experience. This means we are large enough to deliver a comprehensive range of services, but small enough to maintain a personal and caring approach. Here are a few other reasons why main dealerships use us:
We are nationwide
With 40+ technicians covering the whole of the UK you can trust us to keep your fleet moving, no matter where in the country your offices and vehicles are
Auto locksmith experts
Unlike other insurance / data led solutions, The Car Key People was set up by auto locksmiths experts with more than 15 years industry experience.
Your keys in stock
With many keys frequently being on lengthy backorders with dealers, we stock 1,000’s of keys to ensure we can supply a key the next day to keep your fleet moving.
Industry trusted
Experts in the supply of vehicle keys to fleets in rental, leasing and corporate sectors, with an unrivalled model working with the largest names in the industry.
Testimonials
