• Client: Baxi
• Industry: Heating & Hot Water Solutions
• Fleet: 280 vehicles

Baxi, a leader in heating and hot water solutions, operates a large fleet of Vauxhall Vivaro vans across the UK. These vehicles play a crucial role in supporting Baxi’s mobile technician team, who provide heating services to customers nationwide

Baxi needed spare keys for over 100 vans to support their overnight courier service, which loads stock into the vehicles during off-hours.

However, scheduling appointments with Baxi’s mobile technicians—who are constantly on the move—presented a major logistical challenge. A traditional approach, such as booking each van into a main dealer, would have taken months and caused significant disruption to operations.

The Car Key People designed a flexible and highly coordinated plan to minimize disruption and meet Baxi’s unique operational needs:

• Early Morning Visits: Our technicians attended key appointments before Baxi engineers began their day.
• Training Day Windows: We took advantage of scheduled training days, completing multiple key replacements while the vans were temporarily off the road.
• Nationwide Coverage: With vans located across the country, Baxi required a partner with true nationwide reach—making The Car Key People the ideal solution.

This approach required detailed planning and real-time coordination, but ensured maximum efficiency and minimal downtime.