• Client: Zipcar
• Industry:Car Sharing
• Fleet: 10,000+ vehicles
• Fleet Types: Hatchbacks, sedans, SUVs, vans, hybrids, and electric cars
• Service Locations: Urban centers, universities, and business districts worldwide

Zipcar is the global leader in car sharing, offering flexible, sustainable mobility to over a million members. Their mission is to reduce congestion and car ownership while giving members easy, app-based access to a wide variety of vehicles.

With thousands of vehicles in constant use, key loss or damage is inevitable. For Zipcar, this meant potential downtime, missed bookings, and unhappy customers. They needed a fast, reliable, and mobile solution to get vehicles back on the road quickly—without the delays and costs of workshop visits or towing.

We provide Zipcar with a specialist mobile key replacement service tailored for fleet efficiency:

• On-Site Key Replacement: Our technicians attend the vehicle’s location—roadside, residential, or car park.
  
• Real-Time Collaboration: We coordinate with Zipcar’s team to activate a temporary booking, giving us secure, time-limited access to the vehicle for diagnostics and programming.
  

Immediate Resolution: Keys are cut and programmed on the spot, getting the vehicle back into circulation with minimal disruption.

Once the new key is operational:

• The vehicle is returned to service immediately.
• The spare key is securely transported to our head office.
  
• We then safely package and post the spare to Zipcar’s central team for future use.
  

This ensures continuity, accountability, and long-term efficiency.

Our partnership with Zipcar is built on trust, speed, and precision. By responding rapidly and working closely with their operations team, we keep their fleet fully mobile and their customers fully satisfied.

Our proactive, professional approach means Zipcar can focus on growing their fleet—while we take care of the keys that keep it running.

If you operate a car-sharing fleet and need expert support to keep your vehicles on the road, get in touch with us today. We’re here to help.