• Client: Tesco
• Industry: Food & Home Delivery
• Fleet:  5,500+ vehicles

Tesco Dotcom, the online delivery service for Tesco, operates over 5,500 vans across the UK—delivering to more than 150,000 customers every day.

During the Covid-19 pandemic, weekly deliveries surged past one million, highlighting the critical importance of fleet readiness and operational efficiency.

Tesco needed replacement keys for 50 Maxus delivery vans in their fleet. Ensuring these vehicles remained fully operational was essential to meet their delivery commitments.

Removing 50 vans from the road for key replacement presented serious logistical challenges:

• Potential delivery delays or unfulfilled orders
• Increased risk of VOR (Vehicle Off Road) due to missing or lost keys
• Unplanned downtime affecting customer satisfaction

The Car Key People worked in partnership with the Tesco Dotcom team to deliver a tailored, out-of-hours service plan.

How it worked:

• Tesco vans return to depot between 8:00 PM and 11:00 PM
• Our mobile technicians completed key replacements overnight
• No interruption to next-day deliveries

Our fully mobile operation is built for fleet-scale service.
Unlike main dealers, we eliminate the need for individual bookings and long wait times.

Key benefits:

• One-time booking for 50+ vehicles
• On-site service at Tesco locations
• High stock levels ensure immediate key availability

Outcome:
A fast, efficient, and scalable solution that saves both time and operational cost.